Japans Largest Independent After Sales Service Company

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Japans Largest Independent After Sales Service Company

Post by koimaster » August 2nd 2019, 9:22am

Japan for many years has been a powerful watch buying market. The level of knowledge in Japan is profound and often the Japanese journalists, and subsequently, collectors delve more deeply into the technical aspects of watchmaking than in many other markets.

The considerable volume of watches entering Japan results in the need for aftersales service facilities capable of dealing with this demand. Many large brands will have their own dedicated workshops. Below we visited Japans largest independent facility Kyoei, founded in 1968, who deal with 100,000 repairs yearly, roughly 300 watches per day. These repairs range from changing batteries and straps through to repairing tourbillons and minute repeaters. In total, Kyoei employs 170 people, including 50 watchmakers and technicians. The company developed its own software to be able to manage the complexity, diversity and quantity of repairs made inside the company.

Below are images of the operation, what is shown, is only a brief and superficial insight into a company that has built its competence, organisation and reputation over the last 50 years. The company developed its own logistics software to be able to manage the complexity of repairs made inside the company

https://www.thenakedwatchmaker.com/japan-kyoei
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