Watchlords

Patek Philippe is one of the most revered watch brands but an outlier amongst its peers in relying almost entirely on independent retailers to sell its watches. Of the hundreds of Patek Philippe points-of-sale around the world, the brand owns just three.

But the converse is true for its after-sales service where the brand is almost entirely vertically integrated. Patek Philippe will soon own and operate ten service centres in key cities around the world, backed up with four of its own watchmaking institutes. The Geneva watchmaker does this to fulfil its pledge of being able to repair and maintain “all timepieces ever made by Patek Philippe since production began in 1839”.

https://watchesbysjx.com/2022/07/patek- ... osHLj5dZsY

That's a cool read.

Not surprising how tightly controlled their service centers and P&P's are — part and parcel with staying number one.