1) There will be strictly no refunds given for watches bought. Watches bought are entitled to warranty depending of (24) months. Should there by any manufacture defects or poor handling which resulted in damage during the process of receipt, the warranty given under the company policy will allow the customer to depend varies on situation. All sales final is a deal breaker
--The buyer will bear the expense for shipment back to China's factory for which the technician will troubleshoot and provide diagnostic to the timepiece. Should there be found that watches have been modified / opened for unauthorised works, THE WARRANTY WILL BE VOIDED WITH IMMEDIATE EFFECT. OK,but if the watch is , indeed, defective then this cost should be reimbursed
-- If the issue is minor, the company’s policy is for user to send the timepiece to their trusted technician (therefore deemed as authorised opening of watches) and company will reimburse the fees of reparation to customer. The company will hold the final decision onto the procedure of warranty. not with a 10 foot pole
2) Please be aware that WRWatches.com is a web-store and there is NO physical branches available at the moment. As such, there will be STRICTLY NO COD/ meet ups regardless of issue to solve the problem. All form of queries should be directed to [email protected]
3) Do take note that every product is stored in our centralised warehouse with professionals situated in Asia and we will provide EMS shipping services to your doorstep.
4) Please take note: We declare generally between USD 30.00 - 60.00 on watch purchases on the commercial invoice for the shipping carrier. In case an event whereby you'd like to have another amount, please include in your ordering message (shipping note).
-- WR Watches will not be held liable for any custom clearance. sounds sketchy
5) Defect or broken delivered watches MUST be notified to us immediately after receipt to a maximum of 48 hours after receipt. The clock will be based on the tracker's recipient timestamp from the courier. Pretty short notice. Sometimes a defect isn't immediately apparent
It is the customer's obligation to check the watch for its functionality after receipt. If there is no notification, the watch is considered as arrived in good condition and fully functional.
6) Cyber bullying is NOT tolerated and all the staff deserved to be treated with mutual respect. Should there be any cases of unprofessionalism tended by ANY of our staff, please notify us at [email protected]
and the escalate the case to us for resolution.
Service is given and not demanded. We reserve the right to decline/reject any dealings should cyber bullying or verbal abuse is done to our staff and a report will be made with respect to cases that arise.Does constant snowball throwing count?
Affordable yet the quality will never be compromised. Free priority shipping to your doorstep for every orders made with WR
Get In Touch[email protected]