- Posts: 17978
- Joined: June 12th 2010, 10:00pm
...& The Shell Game Continues
This was from 8/20:
Time to buy from someone else
I own close to 50 Invicta watches but after this last interaction I will not be buying another one again. The customer service is terrible. I send a request and get a generic canned answer that has nothing to do with my order. I placed an order on 8/7/2020 for 2 watches, 1 bracelet, & a pack of masks. All but the masks were going to be birthday gifts for the 24th. All were supposedly in stock.
Days later I get a shipping notice that 1 watch and the masks have shipped. After getting no help Or response from customer service another package ships with 1 watch to be delivered on the 25th. Then today (8/20) I get an email stating that the bracelet isn’t in stock and I’m being refunded.
This isn’t the way business is done! You don’t sell products that you don’t have. I’m very disappointed in the way they handled this. Now I have to scramble for an extra gift somewhere.
In summary, I buy their watches on cruises and online but I think that after this occurrence that I won’t be buying anymore again. It’s a shame that customer service in no longer a priority with companies anymore. I guess it’s time to find a new brand or a new hobby.