Invicta QC & CS

All things related to "SWISS" Invicta watches and Chinese movements
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koimaster (Online)
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Invicta QC & CS

Post by koimaster » February 17th 2010, 7:43pm

are they really that bad? I have never had a QC issue with an Invicta that I own and many others have not either but man! the stories

hudson
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Pulled plug on Invictas

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Will not be making anymore Invicta purchases till I see how their customer service does with my Vemon that I sent back a week ago for a strap fix. To many CS stories that are not going well. There is nothing worse than poor customer service!

meijin
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Quote:
Originally Posted by hudson
Will not be making anymore Invicta purchases till I see how their customer service does with my Vemon that I sent back a week ago for a strap fix. To many CS stories that are not going well. There is nothing worse than poor customer service!

I don't mean anything by this, but...

Before making a "threat" to dump a brand (which is certainly your right of course), why not give the process a chance to work? OK...you had to send a watch in for warranty repair (I am assuming). Let's just wait the 6 to 8 weeks it might take to get it back from Switzerland and then see what the situation is. I mean really, what does this actually serve when you might be fully satisfied with the work that is done?
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Michael


"to get it back from Switzerland "? are they repaired in those famous factories Invicta talks about?




bart
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Real Name: Ron Bartone

Please, please do something about qc!!!

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Guys,

Since November 09 I have bought 13 Invictas and I have had problems with 7.
I sent back 2, one to the Shop that was swapped out after 5 weeks and the other to you guys direct that I'm still waiting for.

If you want a list let me know. These aren't your less expensive watches either.

55% is a Very High Rate of Failures!!!!!


Thanks
Ron
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watchluv
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These threads have popped up from time to time for years. They will never change their C/S and Repair Dept. as long as they keep make a profit at the end of the year. When their sales drop then they might consider it.
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watchdaddy1
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As long as we keep purchasing them they feel all is well. I myself will not purchase 1 more INVICTA, my personal strike



Yesterday, 09:20 PM
KMC1212
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Quote:
Originally Posted by watchdaddy1
As long as we keep purchasing them they feel all is well. I myself will not purchase 1 more INVICTA, my personal strike

I'm with you.......


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#12 Yesterday, 09:29 PM
The V-Man
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I would be content if when there are issues they step up to the plate and resolve them. I have had 3 relatively new watches that needed service and all 3 interactions with customer service have been problematic. What is the point of a "Platinum Warranty" if they find ways to renege and to charge for the repair?
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