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Invicta QC & CS
are they really that bad? I have never had a QC issue with an Invicta that I own and many others have not either but man! the stories
hudson
Junior Member
New Geek Join Date: Feb 2010
Posts: 4
Pulled plug on Invictas
--------------------------------------------------------------------------------
Will not be making anymore Invicta purchases till I see how their customer service does with my Vemon that I sent back a week ago for a strap fix. To many CS stories that are not going well. There is nothing worse than poor customer service!
meijin
WatchGeeks Owner
True WatchGeek Join Date: Feb 2008
Location: Atlanta, GA
Posts: 10,836
Real Name: Michael
--------------------------------------------------------------------------------
Quote:
Originally Posted by hudson
Will not be making anymore Invicta purchases till I see how their customer service does with my Vemon that I sent back a week ago for a strap fix. To many CS stories that are not going well. There is nothing worse than poor customer service!
I don't mean anything by this, but...
Before making a "threat" to dump a brand (which is certainly your right of course), why not give the process a chance to work? OK...you had to send a watch in for warranty repair (I am assuming). Let's just wait the 6 to 8 weeks it might take to get it back from Switzerland and then see what the situation is. I mean really, what does this actually serve when you might be fully satisfied with the work that is done?
__________________
Michael
"to get it back from Switzerland "? are they repaired in those famous factories Invicta talks about?
bart
Senior Member
Senior Geek Join Date: Nov 2009
Location: RI
Posts: 208
Real Name: Ron Bartone
Please, please do something about qc!!!
--------------------------------------------------------------------------------
Guys,
Since November 09 I have bought 13 Invictas and I have had problems with 7.
I sent back 2, one to the Shop that was swapped out after 5 weeks and the other to you guys direct that I'm still waiting for.
If you want a list let me know. These aren't your less expensive watches either.
55% is a Very High Rate of Failures!!!!!
Thanks
Ron
__________________
rbart
watchluv
Senior Member
Super Geek Join Date: Mar 2008
Posts: 2,117
--------------------------------------------------------------------------------
These threads have popped up from time to time for years. They will never change their C/S and Repair Dept. as long as they keep make a profit at the end of the year. When their sales drop then they might consider it.
__________________
watchdaddy1
Senior Member
Super Geek Join Date: Aug 2009
Location: SURPRISE,ARIZONA
Posts: 1,935
Real Name: WiLlIaM
--------------------------------------------------------------------------------
As long as we keep purchasing them they feel all is well. I myself will not purchase 1 more INVICTA, my personal strike
Yesterday, 09:20 PM
KMC1212
Senior Member
Senior Geek Join Date: Mar 2008
Location: North Lauderdale, Florida
Posts: 429
Real Name: Ken
--------------------------------------------------------------------------------
Quote:
Originally Posted by watchdaddy1
As long as we keep purchasing them they feel all is well. I myself will not purchase 1 more INVICTA, my personal strike
I'm with you.......
KMC1212
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#12 Yesterday, 09:29 PM
The V-Man
Junior Member
New Geek Join Date: Feb 2009
Location: Langhorne, PA
Posts: 24
Real Name: Vince
--------------------------------------------------------------------------------
I would be content if when there are issues they step up to the plate and resolve them. I have had 3 relatively new watches that needed service and all 3 interactions with customer service have been problematic. What is the point of a "Platinum Warranty" if they find ways to renege and to charge for the repair?
hudson
Junior Member
New Geek Join Date: Feb 2010
Posts: 4
Pulled plug on Invictas
--------------------------------------------------------------------------------
Will not be making anymore Invicta purchases till I see how their customer service does with my Vemon that I sent back a week ago for a strap fix. To many CS stories that are not going well. There is nothing worse than poor customer service!
meijin
WatchGeeks Owner
True WatchGeek Join Date: Feb 2008
Location: Atlanta, GA
Posts: 10,836
Real Name: Michael
--------------------------------------------------------------------------------
Quote:
Originally Posted by hudson
Will not be making anymore Invicta purchases till I see how their customer service does with my Vemon that I sent back a week ago for a strap fix. To many CS stories that are not going well. There is nothing worse than poor customer service!
I don't mean anything by this, but...
Before making a "threat" to dump a brand (which is certainly your right of course), why not give the process a chance to work? OK...you had to send a watch in for warranty repair (I am assuming). Let's just wait the 6 to 8 weeks it might take to get it back from Switzerland and then see what the situation is. I mean really, what does this actually serve when you might be fully satisfied with the work that is done?
__________________
Michael
"to get it back from Switzerland "? are they repaired in those famous factories Invicta talks about?
bart
Senior Member
Senior Geek Join Date: Nov 2009
Location: RI
Posts: 208
Real Name: Ron Bartone
Please, please do something about qc!!!
--------------------------------------------------------------------------------
Guys,
Since November 09 I have bought 13 Invictas and I have had problems with 7.
I sent back 2, one to the Shop that was swapped out after 5 weeks and the other to you guys direct that I'm still waiting for.
If you want a list let me know. These aren't your less expensive watches either.
55% is a Very High Rate of Failures!!!!!
Thanks
Ron
__________________
rbart
watchluv
Senior Member
Super Geek Join Date: Mar 2008
Posts: 2,117
--------------------------------------------------------------------------------
These threads have popped up from time to time for years. They will never change their C/S and Repair Dept. as long as they keep make a profit at the end of the year. When their sales drop then they might consider it.
__________________
watchdaddy1
Senior Member
Super Geek Join Date: Aug 2009
Location: SURPRISE,ARIZONA
Posts: 1,935
Real Name: WiLlIaM
--------------------------------------------------------------------------------
As long as we keep purchasing them they feel all is well. I myself will not purchase 1 more INVICTA, my personal strike
Yesterday, 09:20 PM
KMC1212
Senior Member
Senior Geek Join Date: Mar 2008
Location: North Lauderdale, Florida
Posts: 429
Real Name: Ken
--------------------------------------------------------------------------------
Quote:
Originally Posted by watchdaddy1
As long as we keep purchasing them they feel all is well. I myself will not purchase 1 more INVICTA, my personal strike
I'm with you.......
KMC1212
View Public Profile
Send a private message to KMC1212
Find all posts by KMC1212
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#12 Yesterday, 09:29 PM
The V-Man
Junior Member
New Geek Join Date: Feb 2009
Location: Langhorne, PA
Posts: 24
Real Name: Vince
--------------------------------------------------------------------------------
I would be content if when there are issues they step up to the plate and resolve them. I have had 3 relatively new watches that needed service and all 3 interactions with customer service have been problematic. What is the point of a "Platinum Warranty" if they find ways to renege and to charge for the repair?
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