Heads up-US based Invicta Service

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kevco
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Heads up-US based Invicta Service

Post by kevco » April 18th 2017, 12:41pm

From an email I just rec'd.


At Your Service

You have expressed and we have listened. In our ongoing effort to provide the best possible customer experience, we are thrilled to announce our new US based service center, the Invicta International Watch Service Center. We have moved to a state-of-the-art facility to better meet all customer needs.

Based on your feedback, we have made some significant changes to improve all customer relations and repair services.










10-Day turnaround
This enhanced customer service experience will include a 10-Business Day turnaround on all approved new services and repairs with real time status updates.
The facility houses Swiss-spec watchmaker stations that include individual precision vacuums, compressed air along with the highest quality repair tools available.

All repair cases will be evaluated by certified technicians and master watchmakers.

In-house services include: Crystal replacement, band replacement, dial repair, cleaning and overhaul movement replacement, stem and crown repair, water pressure testing and gasket replacement, battery replacement as well as exterior detailing polishing and engraving.
Please continue to share as your feedback is valued, appreciated and helps us to more fully understand where we can improve, enhance and facilitate the best possible standard of service. Thank you for your patience as we have implemented and upgraded and we look forward to better meeting your customer service needs in 2017.
Last edited by kevco on April 19th 2017, 5:44am, edited 1 time in total.
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Re: Heads up-US based Invicta Service

Post by TemerityB » April 18th 2017, 1:45pm

As long as they keep issuing all those haphazardly slapped-together Chinese trinkets, it all won't mean dick even if they hired The Ghost Of Abraham-Louis Breguet to be service manager of the Official Grand International Modern A-Go Go Service Jamboree & Yellow Box TV-Inspired Salvation Center. Shit falls apart.
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Re: Heads up-US based Invicta Service

Post by hcharles » April 19th 2017, 7:41am

All of this means that they moved their sweat shops from Asia to the USA.
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Re: Heads up-US based Invicta Service

Post by TemerityB » April 19th 2017, 12:23pm

For when your hands fall off; from the IWG website and by all means, check it out; it's so beyond stoopid that it defies any kind of logic):

Invicta Premier Service Center
9298 South 500 West
Sandy Utah, 84070
U.S.A


[email protected]
Tel: 1800-327-7682

Here's who's doin' all them fixes; apparently, Emmit will take his wooden mallet to anything you send him: https://www.iwscwatchrepair.com/

And here's Eyal Lalo's fever dream: The awficial Invicter website, all fancied up like a crack whore in a Dior gown: https://www.invictawatch.com/
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Re: Heads up-US based Invicta Service

Post by hcharles » April 19th 2017, 6:52pm

This is located about 3 1/2 hours south of me on I-15. It's just south of Salt Lake City. Need to do a road trip.
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Re: Heads up-US based Invicta Service

Post by conjurer » April 19th 2017, 9:39pm

Mark1 wrote:Their ten day window seems wildly optimistic based on Invictas history.


Quite so. It's almost unthinkable that a 10 day turnaround is possible, even for a company that actually gives a shit about its customers, which of course Nvicter isn't. Eyal's business model of after sales care appears to be to shove it into the customer dry, repeatedly and often, presumably to prevent anybody who cares about their butthole to even bother.
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Re: Heads up-US based Invicta Service

Post by biglove » April 19th 2017, 10:13pm

conjurer wrote:
Mark1 wrote:Their ten day window seems wildly optimistic based on Invictas history.


Quite so. It's almost unthinkable that a 10 day turnaround is possible, even for a company that actually gives a shit about its customers, which of course Nvicter isn't. Eyal's business model of after sales care appears to be to shove it into the customer dry, repeatedly and often, presumably to prevent anybody who cares about their butthole to even bother.


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Re: Heads up-US based Invicta Service

Post by Mortuus Fakeuus » April 20th 2017, 12:52am

Even if they DO manage to get their CS caught up with the OTHER 99% of international watch companies, they still have SHIT for a reputation because they've LIED unceasingly about things like Eyal's granny and the Navy of the USSR, the quiet lake in China where the stick-on MOP is harvested, the bee-yootifful sandstone dials, tritnite, non-existant factories in Switzerland, and on and on and ON, thus making themselves look like the devil's own buffoons in action. And they'll NEVER be able to fix that, not EVER. This CS thing is like pissing into a crevasse on Everest; too little, too late, and you'd have FAR more effect on the damned thing if you just pitched yourself forward and fell INTO it, Invicta... FUCK!

Temerity Johnson is RIGHT! The STUPID! It BURNS!!
:shock:
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Re: Heads up-US based Invicta Service

Post by Hawk » April 20th 2017, 11:23am

Mortuus wrote:Even if they DO manage to get their CS caught up with the OTHER 99% of international watch companies, they still have SHIT for a reputation because they've LIED unceasingly about things like Eyal's granny and the Navy of the USSR, the quiet lake in China where the stick-on MOP is harvested, the bee-yootifful sandstone dials, tritnite, non-existant factories in Switzerland, and on and on and ON, thus making themselves look like the devil's own buffoons in action. And they'll NEVER be able to fix that, not EVER. This CS thing is like pissing into a crevasse on Everest; too little, too late, and you'd have FAR more effect on the damned thing if you just pitched yourself forward and fell INTO it, Invicta... FUCK!

Temerity Johnson is RIGHT! The STUPID! It BURNS!!
:shock:


I believe Invicta obfuscating the fact that it's fixmywatch.com constitutes an unforced error on their part since fixmywatch has a decent reputation for service while IWG doesn't. They would have been better off waving fixmywatch's reputation around like a talisman.

But I've already suggested as much.
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Re: Heads up-US based Invicta Service

Post by Falstaff » April 20th 2017, 11:45am

Sheer speculation on my part - but given Invicter's reputation, if it isn't already in the contract, I wouldn't be surprised if fixmywatch.com has already filed for a writ of estoppel to prevent Invicter from even the most casual public mention of the fixmywatch.com name. They're happy to have the repair biz, but as far as hoisting their flag alongside Eelo's, nuh uh - unless he bought the place outright.
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Re: Heads up-US based Invicta Service

Post by Hawk » April 20th 2017, 11:50am

Falstaff wrote:Sheer speculation on my part - but given Invicter's reputation, if it isn't already in the contract, I wouldn't be surprised if fixmywatch.com has already filed for a writ of estoppel to prevent Invicter from even the most casual public mention of the fixmywatch.com name. They're happy to have the repair biz, but as far as hoisting their flag alongside Eelo's, nuh uh - unless he bought the place outright.


Plausible speculation to be sure but if there's a penalty for IWG disclosing the actual facility then fixmywatch might already be collecting damages.

Eyal's email has a photo of the facility's interior and staff and that exact same photo is on fixmywatch's website. If IWG was trying to conceal it they've already fucked it up. Might as well go all-in at this point.
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Re: Heads up-US based Invicta Service

Post by TemerityB » April 20th 2017, 7:16pm

Hawk wrote:Eyal's email has a photo of the facility's interior and staff and that exact same photo is on fixmywatch's website. If IWG was trying to conceal it they've already fucked it up. Might as well go all-in at this point.


What more can you expect from a huckster who has used the term "our Swiss factories" more times than i can count during his fleabag TV pitches.
WatchGeeks will go down in watch forum history as the worst watch related site that existed. Trolls, threats, bannings, and owners and sponsors talking out of their collective asses to fleece people out of hard earned money. - Koimaster
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