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Citizen Watch America
Full Job Description
Citizen Watch America represents the sales and marketing for the Citizen Group within the U.S., Caribbean and Latin American markets. The brands included within Citizen Watch America are Citizen, Bulova, Frederique Constant, Alpina, and Ateliers deMonaco. Each individual brand builds upon their very distinctive identities in the market with their unique, differentiated advertising, marketing and brand campaigns. As a combined company, however, the brands can assist each other and leverage the power that a larger unified entity brings.
Our vision is to lead the affordable luxury watch market by offering the most compelling collection of brands and products that are loved, favored, and respected by citizens of the world.
We will continue to leverage our heritage and expertise to enrich the lives of our current and future customers and Employees through unparalleled excellence in creativity, design, craftsmanship, innovation, technology, value, and service.
This position is responsible for achieving financial targets, analyzing and developing business, building highly motivated teams and strong relationships with the cross functional departments. The Store Manager is responsible for supervising the execution of strategic company business initiatives and driving results. Responsible for overall management of staff, human resource management, recruiting, hiring, training, developing and retaining store teams, measuring success utilizing KPI’s, merchandising, operations, visual merchandising, customer service, client development, driving traffic through salesmanship, displays, marketing/PR/Special Events and protecting company assets for their store. The Store Manager is a brand ambassador representing CITIZEN. Targets include top line sales, bottom line profits, staff training, development, retention and motivation, increasing traffic counts and brand building through visual merchandising and presentation.
This position will be located at our Dolphin Mall location.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Achieve the store’s sales and profit budgets through consistent sales motivation and expense control.
Achieve the store’s payroll budget goals through effective staffing and sales productivity.
Recruit, train, supervise, and retain store staff.
Create and monitor weekly schedule maximizing talent, payroll and store coverage.
Ensure that associates are trained in all aspects of their job responsibilities including salesmanship, customer service, clientele, company history, product knowledge, visual merchandising and basic store operations.
Organize regular store meetings to communicate store expectations and priorities to the entire store team.
Develop an action plan to correct negative trends and achieve store goals.
Track and ensure that KPI metrics are clearly communicated and achieved.
Ensure that sales associates are developing and maintaining long-term clients through the effective use of customer service, client books, store and community events.
Ensure that product transfers, receiving, customer repairs are accounted for with accuracy.
Ensure that all visual and merchandising directives are implemented according to company standards.
Analyze product sales performance and inventory needs and communicate to supervisor and retail team.
Partner with marketing and advertising department to support their initiatives to build customer awareness to increase traffic and sales through communication of marketing strategies.
Partner with marketing and advertising to develop and execute in store events o build customer base, increase sales and brand awareness.
Develop cross marketing program to build customer base and increase traffic resulting in increased sales.
Maintain store safety and abide by local, state, and government regulations.
Supervise the enforcement of company cash handling, loss prevention, store funds and deposit procedures.
Ensure all administrative responsibilities are completed promptly and accurately.
Maintain efficient and organized office filing and in-store communication system.
Perform other duties as directed by the retail home office.
Achieve store inventory shrinkage budgets.
Regularly utilize store inventory audits to ensure consistent inventory control.
Maintain a consistently clean and well-maintained sales floor and stock room.
Insure product is replenished and re-stocked into case lines daily and as needed.
Utilize maintenance and visual merchandise checklists regularly to ensure store standards are consistently being met.
Prepare and send nightly business recap.
This position may require a minimum of 50 hours per week at the store.
Bachelor’s degree preferred.
Possess high level of Microsoft Office (PowerPoint, Excel, Word) and social networking platforms.
A minimum of 5 years of related experience.
Retail jewelry and watch experience highly desirable.
Flexible with work schedule to work days, evenings, weekends, per the needs of the business.
https://www.indeed.com/m/viewjob?jk=e3a ... d&dupclk=0
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